When using our platform, we may collect your name, company name, email address, geographic location, IP address, support queries; this is known as Personal Information.
We may also collect and store any usernames, chat messages, the content of the chat messages, images, and any responses you provide. This is known as user information.
Our platform is directed to persons above the age of 18, and we do not knowingly collect personal information from anyone under the age of 18. We will delete in accordance with the Australian Privacy Regulator any information of a minor upon request by a legal guardian.
You can review, correct, update, or delete your personal information by logging into your account and making the changes or contact us directly for removal.
We use the information to deliver our services to you and for you to take full advantage of our services. We use the information to communicate with you where you require any technical support, notifications, or provide you with updates and new offerings.
We use user information to collect data that would allow us to track redirections to our website, how you use our website, or places we can improve. Furthermore, it will enable us to administer our site, produce marketing reports, analytics, and more.
We are committed to protecting your privacy; as such, we will never sell your personal information to unaffiliated third parties.
We will only share the information where we have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against harm to the rights, property or safety of format.chat , its users or the public as required or permitted by law.
If you have any questions or concerns at any time, contact us on [email protected] we will respond within 72 hours.
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